In today’s ever-changing business environments, applications like ERP and CRM systems are important in determining the success of any organization. However, as we have seen these applications increase in both quantity and size, they also become a problem to IT teams who are trying to handle support incidents, updates, bug fixing and optimization projects. When addressed with traditional methods, these challenges can result to user’s discontentment, reduced work-flow, and additional costs in the form of downtime costs. The level of specialized skills to address these applications is usually not readily available in most practicing engineers within teams which make it very expensive to recruit, train, and retain a competent team in the organization.
DSS has a rebuilt application managed services program to combat application support issues.
